Terms and Conditions
You can pay via PayPal or credit/debit card when you check out, all payments are made through secure pay.
Quotes will be provided for bespoke and individually commissioned pieces using the contact form and will need to be paid within 48 hours of the quote being accepted.
Items purchased from our existing online ‘Shop’ range can be with you within 5 working days. (See delivery details) If you are collecting an item from our workshop this can be sooner. We can arrange a time that suits.
Specifically commissioned pieces normally take between 2-3 weeks. However, this will depend on the type of piece being sourced and the condition of it when it arrives in our workshop. You will be kept fully up to date on the progress. .
We do not mark up our furniture prices to cover free delivery like many companies. However, we have good experience in finding the best delivery deal through anyvan.com which we are happy to arrange. They offer a number of quotes from reputable couriers and quote based on them being in or near the relevant locations which reduces the cost. The cost of the delivery is payable by you in cash directly to the driver when they deliver. However, you can of course arrange your own collection.
If you are local or passing through Wiltshire you are very welcome to come and view a piece, please contact us to arrange a suitable time.
We have a 14-day refund policy. Returns will need to be arranged and paid for by you and items must be returned in the original packaging undamaged. Commission pieces are non-refundable, however this does not affect your consumer rights.